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AI for Customer Service in Fort Lauderdale, West Palm Beach, Miami, Boca Raton, Coral Gables, Miramar, Miami-Dade County, Broward County, and Palm Beach County

Live Chat, Virtual Receptionists, and Call Sentiment Detection

Your entire business reputation is riding on good customer service–and falling short is not an option! At CPT of South Florida, we provide AI communications solutions for businesses in Fort Lauderdale, West Palm Beach, Miami, Boca Raton, Coral Gables, Miramar, Miami-Dade County, Broward County, Palm Beach County, and the surrounding areas.

With our AI phone systems, including RingCentral and Zoom, you get access to powerful features and unified communication management that ensure no customer is left waiting for answers. Our AI communication tools are not just about efficiency; they are about creating stronger customer relationships and delivering a flawless customer service experience that keeps clients coming back!

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Are You Taking Advantage of the Latest Technology?

From AI Notetakers to Virtual Assistants, Call Analytics, and More, AI Phone Systems are Improving Business Communications Across the Board

Unified Communications Management

AI Features

Many South Florida companies shy away from AI communications, but it is important to understand that AI phone systems and other AI solutions do not replace your team– they help your team! These tools streamline workflows, reduce missed opportunities, and ensure every customer interaction feels seamless and professional.

Here are some of the features of modern AI communications and unified communications management systems that can transform the way your business connects with customers:

AI for Customer Service<br />
in Fort Lauderdale, West Palm Beach, Miami, Boca Raton, Coral Gables, Miramar, Miami-Dade County, Broward County, and Palm Beach County<br />

Live Chat

AI live chat features allow your businesses to provide instant, real-time support to customers through your website, app, etc. Instead of waiting on hold or sending emails, customers can quickly connect with an AI assistant and get their immediate questions answered. This improves customer satisfaction while also reducing response times and workload for your team.

Virtual Receptionists

A virtual receptionist answers calls, routes inquiries to the right place, and handles basic customer service tasks. These AI phone system receptionists ensure that no call goes unanswered, even outside of normal business hours. By managing basic and routine requests, a virtual receptionist frees up your staff to focus on other high-value interactions.

Call Sentiment Detection

One common worry about AI communications is the human touch. But what many business owners do not understand is that AI phone systems, like RingCentral and Zoom, actually use AI to analyze the tone, pace, and language of customer conversations to gauge emotions and provide deeper insight into customer needs and problem-solving.

Better Solutions for Business Communications

Better Communication

Brings together voice, video, messaging, and collaboration tools, allowing your team to communicate easily.

Better Collaboration

Integrated features like shared workspaces, document sharing, and instant messaging foster a collaborative environment.

Better Growth

As your business grows, unified communications management solutions can easily scale to accommodate new users and features.

Better Flexibility

With cloud-based solutions, employees can access communication tools anytime and anywhere.

Better Information

Provide analytics and reporting features that help you understand communication patterns.

Better Connections

Creates a more connected, responsive, and efficient organization between your employees and your clients, customers, vendors, and more.

Always Communicate Clearly

Our Partners

CPT of South Florida has partnerships with leading companies in the telecommunications industry. We aren’t just an IT service company; we do it all. Whether you are in need of IT services, cloud services, business consulting, financial solutions, legal solutions, or more, we can help. Upgrade your office communication systems today!

RingCentral Phone System in South Florida
Avaya phone systems
Cisco
Mitel
AI for Customer Service for RingCentral & Zoom AI Phone Systems in Fort Lauderdale, West Palm Beach, Miami, Boca Raton, Coral Gables, Miramar, Miami-Dade County, Broward County, and Palm Beach County

RingCentral & Zoom AI Phone Systems

AI is no longer a futuristic concept; it is here and now, reshaping customer service every day. The best AI communication tools combine convenience with intelligence, offering features like:

  • Automated live transcripts
  • Message translation and writing assistance
  • Virtual receptionist support
  • Real-time meeting highlights and summaries
  • Call sentiment detection
  • Task management and automated reminders
  • Live chat and instant response

At CPT of South Florida, we work with both RingCentral and Zoom, offering AI-driven tools that can be tailored to your company’s specific goals. Instead of a one-size-fits-all solution, we take the time to understand what your business needs to find the right AI phone system and unified business communications solution for your company in Fort Lauderdale, West Palm Beach, Miami, Boca Raton, Coral Gables, Miramar, Miami-Dade County, Broward County, Palm Beach County, or beyond.

Contact us today to learn more about AI communications and how we can help you step up your customer service game.

Serving Fort Lauderdale, West Palm Beach, Miami & Surrounding Areas

If you are in need of more immediate service, call one of the numbers below for a faster response.

Our customer support can be reached at the following contact numbers:

Telephone:

Schedule Your Complimentary Consultation Today

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Customer Reviews

CPT of South Florida

Customer Reviews

John C

Google
CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

Google
CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Google
Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.

M C

Google
Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Google
Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Google
Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Google
Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

Google
2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Google
Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

Google
They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!
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