VoIP Phone Service in West Palm Beach

Keep Your Miami Business Connected with VoIP

Have you been unsatisfied with the way that your business communicates? Is your business still utilizing a traditional phone system? It’s time to stop living in the past and take a step into the future. There is only one company out there that local West Palm Beach businesses trust to get the best telephony services out there. CPT of South Florida has the VoIP and cloud phone systems that your business needs to improve its telecommunications. We can ensure you that your business will have the best telephony service out there. If you’re in West Palm Beach, Florida, we can provide you with telephony services that will impress you. 

VoIP phone systems will take your business phone systems to the next level. This is the modern solution for phone systems in West Palm Beach. If you are unsatisfied with your current business phone systems, contact CPT of South Florida today. These phones can grow with your business. Installing a new VoIP phone is easier than a traditional phone and it can be upgraded with additional add-ons as you need them.

VoIP Services in West Palm Beach

What is a VoIP Phone?

VoIP is the latest in telephone service technology. This service uses the internet in order to make a phone call. There are a few different ways this technology works depending on how a call is made. In one scenario, a phone call can be made from one customer to another (sort of like when two customers use the same service). The other can be made with the use of a traditional telephone system. This is what is typically seen when users make calls from a landline to a cell phone. 

The acronym “VoIP” stands for Voice Over Internet Protocol. This essentially describes the exact process that happens when a phone call is made. You can still utilize a traditional telephone when using this process to make a phone call. When you make a call through VoIP, your voice is transmitted through a device that then digitalizes it and sends it as data packets through the internet.

Our VoIP Phone System and How it Works

Now that you understand what “VoIP” stands for, you may still be wondering how it exactly works or how a call is received by the other person at all.

To be honest, there isn’t a huge difference between traditional phone service and VoIP and how they work to make calls. The main difference between these two happens behind the scenes.

When you pick up the phone to call someone through VoIP, your phone is creating an electrical current. The signal that your voice creates is then sent to a device. This can be done via an external device or a digitizing device found somewhere inside the phone. This is where your voice is then converted into digital packets of information that are sent out through the internet.

voip it help desk west palm beach florida

VoIP Phone Service in West Palm Beach, Florida

Your voice has now officially been digitized. It can now successfully travel through an internet connection, just like emails or direct messages would be. The packets will then travel through to your VoIP provider’s servers.

If you were to make a call to another VoIP customer, chances are your call will not be routed through a traditional phone system at all. This allows your call to reach its final destination as a stream of consistent data. Your VoIP provider will then take these data packets and convert them back into an electrical current, which can then be sent back through the traditional phone system. All of this sounds like a long and drawn-out process, but all of this is actually happening in a fraction of a second.

Your voice will reach the customer you talking within an instant. You don’t have to worry about the internet going down either. The idea that a phone relies on the internet to make calls may sound scary, but don’t worry. Your phones will still work. VoIP phones can work like traditional phones if the internet were to go down. With CPT of South Florida, you never need to worry about missing a call

VoIP Add-ons For Your West Palm Beach Business

Another reason why businesses across West Palm Beach love VoIP telephone services compared to traditional ones is because of the ability to add additional add-ons that support your business’s workflow. There are a large number of add-ons readily available for VoIP phone systems. Some of the most popular add-ons include:

  • Cloud Voicemail: Record or upload your own personal greeting and deliver messages right to your inbox. When a voicemail is received, you’ll receive an audio clip in your email and transcription for every voicemail your receive. This is a great add-on to keep yourself and your employees organized.
  • Text Alerts: When you miss a call, you’ll have a text message sent to your personal phone alerting you. This helps companies keep better track of missed calls and will greatly increase the response time your company has.
  • Video Chat: This add-on allows your business to video calls to set a more professional tone. Video is a great way to hold remote meetings and not feel like you’re missing out. You’ll be able to be much more flexible with how and when you are able to hold meetings.
  • Mobile App: Sometimes we aren’t always in the office to pick up a call. VoIP systems allow for mobile phone usage through different mobile apps. This means that the phone calls you would normally get on your business phone will now also come through on your mobile phone. This makes it easier than ever to stay connected with your different clients even when you’re not in the office.

Upgrade Your Business Phones Now

If you’re looking for a better telephony service and VoIP phone system, we have you covered. At CPT of South Florida, we are professionals at Connecting People and Technology with a cloud hosted phone systems or a VoIP phone service in West Palm Beach, FL. This service is completely customizable, giving you the power to include exactly what you need. Call or contact us today for more information on our VoIP service and business phones. We are located in West Palm Beach, Florida, and offer a free, no-obligation quote for all of our services.

Our Partners

In order to provide you with the best possible IT solutions, we have partnered with a number of different companies to give you a selection of products that matches your needs and budget. These partners include:

Proudly Serving West Palm Beach, FL

Located on the sunny coast of South Florida, West Palm Beach is a residential and commercial hub in Palm Beach County. From the Norton Museum of Art to Downtown’s Clematis Street, there are many things to do and places to see. It’s not surprising many businesses have opted to set up shop in West Palm Beach. Palm Beach County is already home to more than 460 corporate headquarters according to Florida Weekly. If you operate a business in or near West Palm Beach, and are dissatisfied with your current business phone system, it’s time to speak with CPT of South Florida. Our VoIP phone service experts are happy to help WPB businesses find the right phone system for their specific and unique needs. Get in touch today to learn more!

Areas We Cover

CPT Florida is a nationwide provider. We don’t just offer business phones in Miami, but all of the surrounding areas. No matter where you are we have a service that will work for you. CPT Florida is currently available throughout the Miami area including:

  • Aventura
  • Bal Harbour
  • Bay Harbor Islands
  • Biscayne Park
  • Coral Gables
  • Cutler Bay
  • Doral
  • El Portal
  • Florida City
  • GULden Beach
  • Hialeah
  • Hialeah Gardens
  • Homestead
  • Indian Creek
  • Key Biscayne
  • Medley
  • Miami
  • Miami Beach
  • Miami Gardens
  • Miami Lakes
  • Miami Shores
  • Miami Springs
  • North Bay Village
  • North Miami
  • North Miami Beach
  • Opa-locka
  • Palmetto Bay
  • Pinecrest
  • South Miami
  • Sunny Isles Beach
  • Surfside
  • Sweetwater
  • Virginia Gardens
  • West Miami

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Customer Reviews

CPT of South Florida

Customer Reviews

John C

CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.


Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!