Frequently Asked Questions

We know you have questions, and we are here to help.

Managed IT FAQs for Miami, Coral Gables, Fort Lauderdale, Miramar, West Palm Beach, Boca Raton, FL, and Surrounding Areas

CPT of South Florida offers managed IT solutions for businesses of all sizes in Miami, Fort Lauderdale, West Palm Beach, and the surrounding areas. Here are some commonly asked questions about managed IT and our services.

What is Managed IT?

Managed IT allows small and medium businesses access to the same level of expertise as large corporations by outsourcing their IT needs to a company that has certified and highly trained technicians in all areas of IT. These companies provide recommendations and support for cyber security, IT infrastructure, and cloud services.

Managed IT refers to the practice of outsourcing the management and support of a business’s IT infrastructure and systems to a third-party service provider. This service provider, known as a managed IT service provider (or shortened as “MSP”), takes care of various aspects of IT operations. The goal of managed IT is to offload the responsibility of day-to-day IT tasks to experts, allowing businesses to focus on their core operations while ensuring that their IT systems run smoothly, securely, and efficiently.

What Factors Should Businesses in South Florida Consider When Choosing a Managed IT Services Provider?

There are several factors to consider to ensure you make the right decision when choosing a managed IT service provider.

Here are the top 3 factors to keep in mind:

  1. Scalability and Flexibility: Determine whether your business needs full-time managed IT services or occasional support as the workload fluctuates. Look for a provider that offers scalable solutions to accommodate your changing needs.
  2. Proactive Approach: A reliable managed IT services provider should take a proactive approach to IT management. They should not only be responsive when issues arise but also actively monitor your systems, perform regular maintenance, and implement preventative measures to mitigate potential problems. Inquire about their monitoring and maintenance protocols to ensure they can identify and address issues before they impact your operations.
  3. Communication and Collaboration: Effective communication and collaboration are essential when outsourcing your IT services. A good managed IT services provider has clear channels of communication, regular reporting mechanisms, and a collaborative approach to problem-solving. Their team should be accessible, responsive, and capable of understanding and addressing your unique business needs.

By considering these factors, you can make an informed decision when choosing a managed IT services provider in South Florida. There are many more considerations one could take into account when seeking an IT provider, such as expertise, security measures, and their track record. Reading 3rd party reviews and testimonials is another great way to evaluate a company before agreeing to work together. Taking the time to find the right partner will help ensure a successful and productive long-term IT outsourcing relationship.

Why Should Small Businesses Consider Outsourcing Their IT Needs?

Small businesses should consider outsourcing their IT needs for several reasons. First, as a small business owner, you may not have the bandwidth to handle IT problems. Outsourcing provides access to expertise and specialized knowledge without the need to hire and train an in-house IT team. This saves costs and ensures efficient IT management.

Secondly, outsourcing allows small business owners to focus on core business operations instead of dealing with IT problems, increasing productivity. Additionally, outsourcing IT services offers scalability, accommodating business growth without additional staffing needs. Managed IT providers also provide proactive support, ensuring issues are addressed before they become critical problems.

Finally, outsourcing managed IT to a provider such as CPT of South Florida gives you peace of mind with enhanced security measures and access to 24/7 technical support, minimizing downtime and keeping critical systems operational.

Overall, outsourcing IT needs enables small businesses to streamline operations, reduce costs, and stay competitive in a technology-driven world. As your business grows, we can grow with you and continue to provide expert service.

How Can Managed IT Services Help Businesses Enhance Their Cybersecurity?

Managed IT services providers assist businesses in enhancing their cybersecurity through expertise, assessments, and continuous monitoring. Managed IT service providers can identify weaknesses, strengthen defenses, and promptly respond to incidents. These providers also offer employee training, keep systems updated, and manage patches. By partnering with a managed IT services provider such as CPT of South Florida, businesses can improve their cybersecurity posture and protect against evolving threats.

Cybersecurity is everchanging, and we work continually to keep up with cyber threats. When you work with us, we will do an assessment to identify possible weak areas in your cyber security system. We work to strengthen those areas, and continue to monitor your business for impending problems.

Can Managed IT Services Help With Data Backup and Disaster Recovery?

Managed IT services providers have the expertise to protect physical and virtual servers, as well as cloud data. They implement comprehensive backup strategies, conduct regular backups, and ensure data replication and redundancy. These providers assist businesses in creating disaster recovery plans, conducting testing, and enabling quick business continuity. By partnering with a managed IT services provider, businesses can have peace of mind knowing that their data is protected, and in the event of a disaster, they have a reliable plan for recovery and getting back on track swiftly.

CPT of South Florida has the skill to protect physical and virtual servers as well as cloud data. We protect all your sensitive information, whether you experience a normal user error or a full-on cyber attack. Our backup services make it easy to recover lost information and get your business back on track.

What Types of IT Support and Services Are Typically Included in Managed IT Service Packages?

Managed IT service packages typically include a range of IT support and services designed to meet the unique needs of businesses.

Here are some common components that can be included in managed IT service packages:

  1. Help Desk Support: Managed IT service providers offer help desk support to address technical issues and provide assistance to end-users. This includes troubleshooting hardware and software problems, answering user queries, and resolving technical issues promptly.
  2. Network Monitoring and Management: Monitor and manage a business’s network infrastructure to ensure optimal performance, security, and reliability. Proactively identify and address network issues, optimize network settings, and implement necessary upgrades or patches.
  3. Server Management: Managed IT packages often include server management, which involves the monitoring, maintenance, and administration of server infrastructure.
  4. Data Backup and Recovery: Data backup solutions are there to protect critical business data. They create regular backup schedules, ensure data integrity, and provide data recovery options in the event of data loss or system failure. This includes both on-premises and cloud-based backup solutions.
  5. Security Services: Many managed IT services include a range of security services to protect against cyber threats. This may involve deploying and managing firewalls, antivirus software, intrusion detection systems, and implementing security best practices to safeguard networks and data.
  6. IT Strategy and Planning: This includes conducting technology assessments, recommending improvements, and providing guidance on IT investments to support business growth.

With CPT of South Florida, our customized IT support plans can include server backup, ongoing IT strategy, VoIP management, cyber security, structured cabling systems, and more. We work with you to provide exactly the type of service you need for your business.

Protect sensitive data and strengthen your IT strategy with a managed IT plan from CPT of South Florida. Don’t overpay for services you don’t need. We provide the appropriate amount of service for the size of your business.

Contact CPT of South Florida to learn more, ask even more questions, or for a free quote.

Does CPT sell RingCentral Phone Service?

Yes! CPT is a Certified RingCentral Partner and provides onsite installation setup and configuration of RingCentral Cloud Office in Fort Lauderdale, Miami, West Palm Beach, and the surrounding areas of Broward, Miami-Dade, and Palm Beach counties and remote installation nationwide.

Does CPT Supply Cloud / Hosted VoIP Phone Systems?

Yes! CPT is a partner for all the top cloud/hosted VoIP providers including RingCentral, Avaya Cloud Office, GoToConnect, 8X8, and many others. Request a free consultation so that we can help you determine the best provider for your business needs.

Trust CPT of South Florida For All Your Managed IT Needs

From cyber security to cloud services, network cabling to VoIP, and everything in between, CPT of South Florida has the IT services your business needs in Miami, West Palm Beach, Fort Lauderdale, Coral Gables, Miramar, FL, or the surrounding areas. If you’re interested in our managed IT services, feel free to call us at 954-963-2775 or visit our contact page.

Schedule Your Complimentary Consultation Today

Pin It on Pinterest

Customer Reviews

CPT of South Florida

Customer Reviews

John C

CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.


Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!