Every year, technology continues to improve in every aspect of our lives, and so the game is constantly changing. One such change is the evolving standards for office phone systems for small businesses. While communication with your customers used to be a simple matter of picking up the phone, the latest innovations have led to new demands. Learn about the newest changes and how CPT of South Florida meets these changes as a leading IT company in West Palm Beach (and beyond!) in our latest blog post.

How Office Phone Systems For Small Businesses Are Changing

The possibilities for your business’ customer contact system are constantly changing, and it’s important to keep up with the latest innovations. The quality of a customer’s experience is no longer simply measured in the single interaction between the employee on one end of the phone and the customer on the other. Instead, the entire communication journey is used as a frame of reference overall; were there customizable options, such as AI conversational intelligence guiding the customer along? How quickly were they able to speak to an in-person employee? How long did they have to wait between phone transfers? Was the journey smooth and logical, or convoluted and lengthy? Was the customer able to get in touch quickly through Facebook Messenger, WhatsApp, etc. if they don’t prefer the traditional phone call?

Customers want freedom and flexibility to get quick, high-quality assistance that fulfills their needs. Therefore, it is no longer enough to divide your attention into channel-specific teams, versed only in their end of the communication journey, and call it a day. You must examine your communication experience with the customer as a whole. This entails multimedia collaboration and expertise.

That’s why you’ll also want phone system installers for your business that are also multimedia experts. Those experts are from CPT of South Florida.

Transform Your Communication With Miami’s Expert Phone System Installers

We are more than just phone system installers. We specialize in providing VoIP (voice-over IP) phone solutions to small businesses, helping them make customer communication as easy and efficient as it can be.

Business VoIP solutions refer to a number of different technologies that are used for both voice and multimedia communications over the existing IP networks of your company. VoIP networks can be either Premise-Based or Hosted, and both types of systems have their advantages.

With our ingenuity in these kinds of systems, CPT of South Florida has aided small and mid-size companies alike, from West Palm to Miami Beach. We go beyond mere IT services; we do it all. Whether you need IT services, cloud services, business consulting, financial solutions, legal solutions, or more, we can help. For us, being able to provide our partners with everything we have to offer means ensuring a high-quality experience that enables you the ability to grow and benefit from our help. We pride ourselves in a full-service approach. Upgrade your office space today!

Contact Us

Upgrade your communications with the latest in-office phone systems for small businesses from CPT of South Florida, serving West Palm Beach to Miami Beach! We offer FREE on-site consultation to get you situated with systems that work well for you. Call Now!

 

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Customer Reviews

CPT of South Florida

Customer Reviews

John C

Google
CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

Google
CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Google
Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.

M C

Google
Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Google
Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Google
Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Google
Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

Google
2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Google
Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

Google
They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!
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