It is 2019. We are coming to the end of the decade. So why has not everyone turned to office phone systems that are up to date? We are talking about your voicemail. Technology is constantly growing, and if a company wants to be successful, they need to stay on top of it. At CPT of South Florida, we are professionals who have everything you need to get the most out of the latest technology. This includes our intensive knowledge and our most up to date IP phone Miami.


How Is Your Voicemail Set Up?

We all know that when we are at our busiest, regardless of what we do for a living, there is not enough time in the day to get to everyone’s needs. Most people understand this and are accommodating, provided the voicemail they are greeted with is informative and actionable. In 2019, where personalized experiences are of the utmost importance, it is imperative for businesses to prioritize the customer experience and build their strategies around the customer.


It is also important to make sure you are creating business voicemail greetings that encourage your customers to leave a message after the beep. There are many ways to ensure this occurs; we’re here to share fifteen tips for optimizing your business voicemail greetings with you. Ask us about our IP phone Miami.


Our Tips for Greetings in Office Phone Systems

  • Identify your pain points
  • Identify your customer’s pain points
  • What is your call to action?
  • Did you leave proper instructions?
  • Keep it simple
  • Word choice is key, especially the use of verbs
  • Speak clearly and pay attention to pronunciation
  • Prepare with a script
  • Stay away from technical terms
  • Keep it up to date (seasonal)
  • How is the sound quality?
  • Monitor call-specific KPIs
  • Have you updated your IVR?
  • Remember you want your customers to come prepared
  • Express your accessibility


Business voicemail greetings are not difficult at all to optimize. Do not overthink it. What it all comes down to is being prepared, knowing what you and your customers need to make every interaction run smooth, making sure your message is easy to understand and clearly expresses your intentions, and remaining open and optimistic.


Business owners and everyday customers know that there will be times when things get busy. This is why the proper voicemail is necessary. The goal is to encourage more people to leave a voicemail. Your greetings has to be actionable and clearly dictate what you want the caller to do. Having a caller go to voicemail is not the end of the world. It happens all the time, so you have to make the most of it.

These tips are just the starting point. Some may apply to your business and some might not. One thing is for sure, what makes them all important to pay attention to is how easy they are to implement. They also ensure the customer experience is always the number one priority, which should already be the case if it’s not. Busy moments in the day are not a strong enough excuse to ignore the needs of your customers. These tips will significantly benefit your business when they are immediately put into use.


Call Us Today

We are experts in office phone systems. At CPT of South Florida, we are here to provide your company with the best protection. Our executive team has over 60 years of combined experience in the tech industry. The staff of 35 working for CPT has an average tenure of 7-10 years. Call or contact us today for more information. Our employees are knowledgeable enough to work with both large and small clients while still providing detailed and personalized attention to each individual project. We also offer the best small business phone system and IP phone Miami.

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Customer Reviews

CPT of South Florida

Customer Reviews

John C

CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.


Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!