VoIP phone systems are becoming more and more popular in offices across the West Palm Beach area, but if you’re using these systems than it is critical that you understand the terminology and language that goes along with them. That is where CPT of South Florida can help! Their team of experts can not only help you implement one of these systems into your offices, but they can also help you understand the terms that you will naturally begin using more. Keep reading to learn more about the VoIP Miami business owners are implementing!


Understanding the Terms that Go Along with VoIP Phone Systems

Finding the VoIP Miami businesses trust the most can be difficult, especially when you aren’t fully aware of the language that goes along with these systems. In order to effectively implement a VoIP system, you need to be sure that you understand the terms that are used in conjunction with these systems, so your employees are all on the same page. 

  • IP: Internet protocol is a method of transporting calls or data across your local area network.
  • VoIP: Voice over internet protocol is the phone system that manages your connection and telephone service. It is responsible for directing your calls through the internet and technology.
  • PBX: Private branch exchange is a telecommunications system that works to manage your phone and fax machine’s call control functions. 
  • PSTN: Publicly switched telephone network is the traditional circuit telephone network. This system utilizes copper wires to transfer analog voice data.
  • Hosted PBX/Hosted VoIP: refers to a system where the provider is responsible for housing and controlling the technology off-site. 
  • On-premise PBX: this system is similar to the traditional PBX system, it is set up at the company’s office in the equipment room. 
  • Hybrid phone system: This system is an upgrade from organizations who want to make the switch to a VoIP system, but don’t want to spend the money re-wiring and replacing their TDM. 
  • TDM: Time-division multiplexing is a standard method of receiving and transmitting signals.
  • UC: Unified communication is a phone system that integrates multiple communication methods inside your business. 
  • SIP: Session initiation protocol is a method for sending and delivering phone services through an IP connection. 
  • FXS Port: Foreign exchange subscriber port is an interface that connects the devices inside your office to a VoIP adapter. 
  • FXO Port: Foreign exchange office port is the interface that connects your plain old telephone service to the VoIP adapter. 
  • VoIP Phone System: A VoIP phone system is the operating system and PBX software.
  • Open Source VoIP Phone System: This phone system is an underlying operating system that is free and available to the public. You will have complete access and control over. 


Contact Us for the VoIP Miami Businesses Trust!

The executive team at CPT of South Florida has over 60 years of combined tech experience, providing VoIP phone systems to businesses across the West Palm Beach area. We pride ourselves on having a group of employees that can work with clients of any size while continuing to provide individualized and detailed solutions for each project. Call or visit us today to find out more about how we can help your business run more efficiently! 

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Customer Reviews

CPT of South Florida

Customer Reviews

John C

CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.


Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!