If you’ve been questioning the quality of your office VoIP phone, it may be time to get some advice from the experts on the best way to monitor this. There are a number of business phone systems Miami companies use, so it may be difficult to figure out the best way to determine the effectiveness of your system just from talking with colleagues and friends. The professionals at CPT of South Florida have been helping individuals in the Fort Lauderdale area for years, and they are sharing some of their quality monitoring tips with you!


The Most Effective Ways to Monitor the Quality of Your VoIP Phone System

There are a number of business phone systems Miami business owners use, so it’s not always easy to figure out which is the best one and what the best way for monitoring quality is. That is why the professionals are sharing some of the common complaints with VoIP phone systems and sharing their tips on how to manage your system and be sure that it’s working as efficiently as possible. 


Some of the common complaints with VoIP systems are:

  • Dropped Calls: The most common complaint was that calls were being ended for no reason and without any warning. This happens typically because of insufficient bandwidth or Quality of Service parameters configured incorrectly. 
  • Echoes: Another popular complaint was that the sound quality of the calls wasn’t great. Users said that they were able to hear their words repeated to them when they were speaking with clients and customers. 
  • Choppiness: Users have said that they’ve experienced the call breaking up, resulting in one or both parties losing part of what the other person is trying to say. 
  • Delays: This problem occurs when there is lagging in the information that is being spoken over the call. Delays cause an excessive gap between the callers communicating, which can result in people speaking over one another and the call taking longer than anticipated.


In an effort to help combat these issues, it is crucial that you have a good monitoring system and procedure in place. There are a few factors that go into establishing this.

  • Utilize good monitoring software in an effort not only to hear the complaints from employees, but so you can actually have data of the call quality. There are a number of software applications that you can either run in-house in your office or in a cloud. 
  • Make sure that you are using the right Codec. This formula is responsible for compressing and digitizing your calls so they can be transmitted. If you aren’t using the right Codec, then your call quality will be downgraded, especially if your office is nearing the bandwidth limit. 
  • Your internet connection needs to be top of the line in order to handle the amount of calls coming in and out of your office. If you’re experiencing low quality calls check to make sure your internet connection is capable of handling your VoIP system.


Contact Us for a VoIP Phone System!

The executive team at CPT of South Florida in Fort Lauderdale has over 60 years of combined tech experience. We pride ourselves on having a group of employees that can work with clients of any size while continuing to provide individualized and detailed solutions for each project. Call or visit us today for more information on the business phone systems Miami locals trust!


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Customer Reviews

CPT of South Florida

Customer Reviews

John C

CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.


Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!