If you’ve been questioning the quality of your office VoIP phone, it may be time to get some advice from the experts on the best way to monitor this. There are a number of business phone systems Miami companies use, so it may be difficult to figure out the best way to determine the effectiveness of your system just from talking with colleagues and friends. The professionals at CPT of South Florida have been helping individuals in the Fort Lauderdale area for years, and they are sharing some of their quality monitoring tips with you!
The Most Effective Ways to Monitor the Quality of Your VoIP Phone System
There are a number of business phone systems Miami business owners use, so it’s not always easy to figure out which is the best one and what the best way for monitoring quality is. That is why the professionals are sharing some of the common complaints with VoIP phone systems and sharing their tips on how to manage your system and be sure that it’s working as efficiently as possible.
Some of the common complaints with VoIP systems are:
- Dropped Calls: The most common complaint was that calls were being ended for no reason and without any warning. This happens typically because of insufficient bandwidth or Quality of Service parameters configured incorrectly.
- Echoes: Another popular complaint was that the sound quality of the calls wasn’t great. Users said that they were able to hear their words repeated to them when they were speaking with clients and customers.
- Choppiness: Users have said that they’ve experienced the call breaking up, resulting in one or both parties losing part of what the other person is trying to say.
- Delays: This problem occurs when there is lagging in the information that is being spoken over the call. Delays cause an excessive gap between the callers communicating, which can result in people speaking over one another and the call taking longer than anticipated.
In an effort to help combat these issues, it is crucial that you have a good monitoring system and procedure in place. There are a few factors that go into establishing this.
- Utilize good monitoring software in an effort not only to hear the complaints from employees, but so you can actually have data of the call quality. There are a number of software applications that you can either run in-house in your office or in a cloud.
- Make sure that you are using the right Codec. This formula is responsible for compressing and digitizing your calls so they can be transmitted. If you aren’t using the right Codec, then your call quality will be downgraded, especially if your office is nearing the bandwidth limit.
- Your internet connection needs to be top of the line in order to handle the amount of calls coming in and out of your office. If you’re experiencing low quality calls check to make sure your internet connection is capable of handling your VoIP system.
Contact Us for a VoIP Phone System!
The executive team at CPT of South Florida in Fort Lauderdale has over 60 years of combined tech experience. We pride ourselves on having a group of employees that can work with clients of any size while continuing to provide individualized and detailed solutions for each project. Call or visit us today for more information on the business phone systems Miami locals trust!