If you’ve switched from a traditional phone system troubleshooting the IP phones may seem more complicated than it actually is. Experienced VoIP providers have started sharing their expert tips and advice to help their clients learn how to fix common problems on their own. The professionals at CPT of South Florida in Miami want to equip their clients with a wealth of knowledge so they can make the most of their new phone systems. It’s time to consider switching to a VoIP Miami!
VoIP Providers Offer Expert Troubleshooting Tips
If you’ve been searching for a company to help you make the switch to the VoIP Miami locals trust the most, you may be worried about taking care of any problems that come up. Luckily, experts have said that every issue that has come up with IP phone systems are able to be placed into one of three categories, physical connectivity, data connectivity, or configuration. Each of the three categories has its own set of challenges, but thankfully there are a set of solutions that could help solve common problems.
Physical connectivity a lot of the time can be solved by simply locating an unplugged cable and plugging it back in. A general rule of thumb for troubleshooting is to check to make sure that the ethernet cable connecting the IP desk phones are plugged in and connected to the network, the cord connecting the handset/headset is plugged into the base, and if a power adapter is used making sure that is connecting the phone to commercial power. Data connectivity can be a significant problem since your phone system relies heavily on the internet; it is critical to make sure that your phone has a reliable internet connection. If the VoIP system at your office is offline, you should first check that the cords and cables are plugged in correctly, then the next thing to do is check to see if other devices are connected to the internet. After that, make sure that your network is set up to support the size of your VoIP system. Device configuration is a common problem area for VoIP systems. On the other hand, they are also the easiest to figure out and fix. Every VoIP company has different requirements that need to be met. Your provider will give you a complete guide for their configuration requirements, so even after your system is installed, your IT department can refer back to it to ensure that your IP phones are appropriately configured.
Contact One of the Top VoIP Providers
The executive team at CPT of South Florida has over 60 years of combined tech experience, providing VoIP phone systems to businesses across the Miami area. We pride ourselves on having a group of employees that can work with clients of any size while continuing to provide individualized and detailed solutions for each project. Call or visit us today to find out more about how we can help your business run more efficiently and switch to the VoIP Miami locals trust the most!