Vonage vs RingCentral

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Vonage vs RingCentral
Which Business Phone System is Right for Your Company in Fort Lauderdale, West Palm Beach, and Miami, FL

RingCentral Phone System in South FloridaComparing Vonage & RingCentral

Comparing Vonage vs RingCentral: Which Business Phone System is Right for Your Company in Fort Lauderdale, West Palm Beach, and Miami, FL
At CPT of South Florida, we understand the significance of selecting the right VoIP phone service for your business in Fort Lauderdale, West Palm Beach, Miami, or the surrounding areas. That is why we’ve created this ultimate guide comparing these two leading business phone solutions: RingCentral and Vonage.

The selection of the right provider can profoundly impact the efficiency and communication capabilities of your business. In this comprehensive comparison, we’ll delve into the top features and benefits of these providers.

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Vonage vs RingCentral: Comparison Chart

Position in Gartner Magic Quadrant for UCaaS
Leader for 8 YearsNiche Player
Team MessagingLimited
Direct Messagingx
Create Instant Teams from Meetingsx
Task Managementx
AI Meeting Insightsx
Toll Free Minutesx
Advanced Call Handling
Mobile AdminLimited
Push To Talkx
Included in Gartner Magic Quadrant for CCaaS¹
Integrated Omnichannel & AI-Driven CXx
99.999% Uptime SLA
Out-of-the-Box Integrations300+
Countries Served (PST N)46+40
End-to-End Encryption (E2EE) for Meetings
Dynamic E2EE for Meetingsx
E2EE for Messaging²x
Ringcentral phone in South Florida

Guaranteed Uptimes: RingCentral’s Transparent Uptime History Shows They are Exceeding 5 9s

Problems never happen at a convenient time, whether that is a phone outage or other issue. RingCentral and Vonage both offer 99.999% or “five nines” uptime guarantee. However, RingCentral has a history of exceeding 5 9s and offers a transparent look at their uptime history for the last 30 through 365 days: https://status.ringcentral.com/

It is common to find uptimes of 6 9s or even 100% for some RingCentral services. While Vonage does guarantee 5 9s, the status and history are not as clear as RingCentral’s: https://uc.vonagestatus.com/history

What does this mean for you? It means that when you opt for RingCentral, you can expect less than 5 minutes of yearly downtime. To put that in perspective, companies that offer 3 9s can expect nearly 9 hours of yearly downtime. The high availability offered by RingCentral reigns supreme in the VoIP service industry.

Comparing Vonage and RingCentral’s Features

Where things really get interesting is in the details and features that are included with RingCentral that either aren’t available with Vonage or are available on a limited basis. For example, if you still use fax machines for various communications with partners and others, RingCentral supports this from the get-go where Vonage requires an add-on to handle them. Direct messaging and team messaging are standard features with RingCentral but are limited with Vonage. And integrating with a variety of different devices is a major feature with RingCentral with more than 300 out-of-the-box integrations. Vonage only has around 20.

Ringcentral phone in South Florida

Competitive Pricing

One of the benefits to Vonage has historically been it’s pricing. Vonage offers low-cost plans and discounts based on the number of users. However, RingCentral has responded to market demands by becoming more competitive in pricing, providing businesses with cost-effective solutions while delivering a superior service. RingCentral also offers more features in their lowest-tier plans, as well as free trials for multiple services to new subscribers.

  • RingCentral: Pricing for RingCentral’s business phone plans typically ranges from about $20 to $35 per user per month with an annual subscription plan. Free trials and additional volume discounts are available.
  • Vonage: Pricing for Vonage’s business phone plans ranges from about $14 to $28 per user per month, with a minimum 1-year contract required for new accounts. Additional volume discounts are available.

Pricing varies based on the plan and features selected. While Vonage offers a basic plan at a lower rate than RingCentral, it may not meet your businesses needs. The best way to compare plan pricing is with the assistance of an experienced IT consultant.

How We Evaluated Vonage vs RingCentral

When evaluating the business phone solutions offered by Vonage and RingCentral, we employed a thorough and comprehensive approach to ensure a meticulous comparison. Our assessment aimed to delve deeply into various critical factors, including reliability, features, industry recognition, and service performance. Here’s an overview of our evaluation process:

  • Reliability and Uptime Guarantee: We scrutinized both Vonage and RingCentral’s uptime guarantees to understand the reliability and consistency of their services. Our goal was to gauge how each provider upholds their uptime promise and how openly they share this critical information.
  • Feature Comparison and Innovation: Our evaluation scrutinized the comprehensive suite of features and functionalities offered by both providers. We compared and contrasted the voice, SMS, and fax capabilities, emphasizing the unique strengths of each service. The contrast in audio conference capabilities – with RingCentral supporting up to 1,000 users compared to Vonage’s 200-user limit – was a significant aspect we explored. Additionally, we detailed the specific SMS functionalities provided by RingCentral, such as group, bulk, and high-volume SMS, and the absence of these features in Vonage’s service.
  • Pricing and Competitive Value: As cost-effectiveness is a crucial consideration for businesses, we reviewed the pricing structures and plans of both Vonage and RingCentral. We noted the recent shifts in RingCentral’s competitive pricing strategies, analyzing how these modifications have affected the overall value proposition and cost efficiency compared to Vonage.

Getting Started with RingCentral

When you are looking for a solid and robust VoIP phone system installation in Fort Lauderdale, West Palm Beach, Miami, and the surrounding areas, RingCentral stands out. Whether it’s advanced features, reliability, or industry recognition, the following detailed comparison will shed light on why RingCentral stands as the superior choice in this competitive landscape.

Talk with our team at CPT of South Florida about making the move to RingCentral.

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Customer Reviews

CPT of South Florida

Customer Reviews

John C

CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.


Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!