Are you experiencing a phone service outage near you? Whether the phone outage is occurring locally throughout your Palm Beach County, Broward County, or Miami-Dade County community, or if the outage is rooted in your provider, such as an AT&T, Comcast, or Vonage outage, CPT of South Florida can help.

When you lose your phone service it is not good for business. In fact, reliable service is one of the main reasons why South Florida companies choose VoIP phone services as a crucial part of their communication infrastructure. 

However, phone system failure is a normal part of life and business, and the issue does not always need to be resolved by a professional IT support service. 

When you are experiencing VoIP phone issues here are four steps you can take on your own before you get IT support involved to help you troubleshoot and resolve common problems on you own: 

  • Make Sure Everything is Plugged In

As silly as it may seem, the first thing you should do is check and make sure that all the components of your phone system are plugged in and connected. Check your routers, phones, modemens, and other cord connections before calling IT support for help. 

  • Check For Internet Connectivity

When you have a VoIP phone service you rely on reliable internet connectivity to power your communication and ensure seamless, uninterrupted conversations and business operations. A simple trick to check and see if you are having internet issues is to attempt to load a website on your browser. You should also check and make sure that you have ample bandwidth to support your VoIP phone service. 

  • Reboot Your Phone System

Before getting IT support involved you may want to attempt to reboot your phone system. This would include rebooting or resetting your router/modem by unplugging all equipment for a minimum of 15 seconds before turning it back on. You may also have the option to press a “reset” button to get your phone system back up and running properly. 

  • Get IT Support Involved

When in doubt, you can always contact your IT support service or onsite support professional to give you a hand, as this may indicate issues with your VoIP phone service that require a professional touch. 

At CPT of South Florida, we are here to provide the best VoIP phone services and IT support to Palm Beach County, West Palm Beach, Broward County, Fort Lauderdale, Miami-Dade County, Miami, and the surrounding areas. As a full service communications company, we help you reduce the likelihood of VoIP phone outages to ensure uninterrupted connectivity and reliable communication for your business. Contact us today to learn more about our reliable VoIP phone services by calling 954-963-2775.


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Customer Reviews

CPT of South Florida

Customer Reviews

John C

CPT installed a new Avaya IP phone system for my office. The transfer to the new system was seamless. The installers were very professional. We are very happy with our new system and CPT.

Scott Meyer

CPT of South Florida just upgraded all of our offices Avaya systems to the newest software versions. The tech was knowledgeable and very thorough when reviewing all of our system features and programming. This is a great group to work with.

Mario Bacelar

Positive: Professionalism, Quality, Responsiveness, Value

Attention to their customers and they go beyond the line of duty with high hopes and capability for solutions.

Definitely Recommend.


Our business switched from one large VOIP provider to GoToConnect recommended by CPT of South Florida. Although we had a significant pricing decrease, the biggest benefits were in a much more user friendly and powerful phone system.

1st Performance Marina

Positive: Professionalism, Quality, Responsiveness, Value

Great, Professional Service!!

Amaro Hesen

Positive: Professionalism, Quality, Responsiveness, Value

Fantastic company - Highly Recommended!
CPT of South Florida are professional and knowledgeable in all aspects of the tech needs for businesses.

Lee Dubey

Positive: Professionalism, Quality, Responsiveness, Value

CPT has been a great partner for many years. We can always depend on their expertise and recommendations. They have solved complicated network issues with top notch techs. They also recommended and guided us through the installation of the logmein/Jive phone system that turned out to be a great decision and CPT was a big part of the projects success..

Ilene Fostoff

2 years ago I replaced my phone system. It was a very difficult situation due to the nature of my business. CPT did a good job. There were some hiccups as there are in anything you do of this magnitude and CPT rectified them. There support in the last 2 years has been very good.

Scott Bonora 24/1/19

Barrett and his team did a great job throughout the whole process of installing a new phone system. We went with the Avaya phone system and we are very happy with it.

Rene Villa 24/1/19

They provide high quality post implementation services. CPT support team remains engaged until my requests are fulfilled. Thank you!